Frequently Asked Questions

Research ordering, clarified.

FAQ section to answer the most common questions about ordering, documentation, shipping, and research-use restrictions.

No. Prime Biology products are sold strictly for laboratory and research purposes only. They are not intended for human or veterinary use, consumption, diagnosis, treatment, cure, or prevention of disease.
Yes. When available, Certificates of Analysis are linked to the corresponding product or lot so you can review supporting laboratory documentation before or after purchase.
Some research products may require reconstitution depending on the intended laboratory protocol. Always refer to the product documentation and applicable research procedures before use.
Shipping times vary depending on destination and the selected delivery service. Orders are prepared and dispatched from Canada, and tracking information is provided once your order has shipped.
Prime Biology products are intended for customers purchasing for legitimate laboratory, analytical, educational, or research purposes, subject to applicable laws and our terms of sale.

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Our team can help with order status, product documentation, or anything not covered above.