Privacy Policy

This policy explains how Prime Biology collects, uses, stores, and protects personal information when you use our website or place an order.

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Information We Collect

We may collect information you provide directly to us, including your name, email address, shipping and billing details, order information, customer-service messages, and other information you submit through forms on our website.

How We Use Your Information

We use personal information to process and fulfill orders, provide customer support, communicate about purchases, maintain transaction records, improve our website and services, prevent fraud or misuse, and meet applicable legal or regulatory obligations.

Payments

Payment information may be processed by third-party payment providers. Prime Biology does not need to store full payment-card details when those details are collected and processed directly by the payment provider. Payment providers may handle information under their own privacy policies and security practices.

Shipping & Order Fulfillment

We may share the minimum information necessary with shipping carriers, fulfillment partners, and service providers in order to process, deliver, and support your order.

Website Data & Cookies

Our website may use cookies or similar technologies to support essential site functions, remember preferences, understand website usage, and improve the customer experience. Where required, you may be offered choices regarding non-essential cookies.

Marketing Communications

If you choose to join our email list or receive promotional communications, we may use your email address to send Prime Biology news, product updates, or offers. You may unsubscribe from marketing communications at any time using the unsubscribe option provided in those messages.

Referral Program Information

If you participate in the Prime Biology referral program, we may collect information needed to create and administer your referral profile, track eligible referrals, communicate about the program, and process any applicable rewards.

How We Share Information

We do not sell personal information. We may disclose information to service providers that help us operate the website, process payments, fulfill orders, communicate with customers, maintain records, or protect our business. We may also disclose information where required by law or to protect legal rights, safety, and security.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order administration, customer service, accounting, fraud prevention, and legal or regulatory requirements.

Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Choices

Subject to applicable law, you may request access to or correction of certain personal information we hold about you, or ask questions about how your information is handled. We may need to verify your identity before completing a privacy request.

Children’s Privacy

Prime Biology’s website and products are not intended for children. We do not knowingly collect personal information from individuals who are not permitted to use or purchase from this website.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or legal requirements.
The updated version will be posted on this website.

Contact Us

Questions or requests regarding privacy can be sent to info@primebiology.co.